Current release
Version: 3.1.2 (Full Changelog)
Date: 2017.09.11
Compatibility
WordPress: 4.3, 4.4, 4.5, 4.6, 4.7, 4.8
bbPress: 2.5, 2.6
Translations
Included: English

The Knowledge Base

Build your documentation using articles, user guides and references with the connections to the products and taxonomies for better content classification

The Content

Organize your documentation into longer form user guides, articles (general tutorials and posts) and references (developers related content).

FAQ

For providing users with quick help based on questions and short answers, plugin provides very popular Frequently Asked Questions content type.

Products

If you have multiple products you need to provide knowledge base for, the plugin allows you to define products, and assign content to products.

Attachments

Add one or more files to any knowledge base post, and they will be listed at the end of post content and available for download.

Classification

Plugin includes several taxonomies for better organization and filtering of articles, user guides, faq, references and knowledge base products.

Custom Permalinks

The plugin includes powerful and unique system of customizable permalinks for logical filtering of content based on the taxonomy terms and products.

Addons Architecture

The plugin has addons architecture built-in to allow you to expand the plugin using additional and optional (free and premium) addons.

Content Feedback

Simple ‘helpful’ / ‘unhelpful’ rating method, enhanced with the feedback comments so you can collect information on the quality of the content.

Feedback Notifications

The plugin has many options to configure email notifications sent to administrator when the new feedback (with or without comment) is added.

WordPress Integration

The plugin is made to work with all WordPress themes, and it provides basic styling and templates to create consistent visual presentation for all plugin elements

Theme Compatibility

Plugin has a theme compatibility system that makes it possible for this plugin to work with any WordPress theme, without any theme modification.

Fully Responsive

Default styling includes the simple responsive grid used by default plugin templates to provide full responsive support to the knowledge base.

Fully Customizable

Plugin uses templates to display data, and all templates can be replaced through theme to allow you maximum flexibility for the customization.

bbPress Integration

The plugin is compatible with bbPress for assigning support forums to knowledge base products and integration into the topic submit form

Topic Form Search

The plugin can add live search form into the new topic form, allowing your users to search first for the answer, before opening new topic in forum.

Product to Support Forum

For each product, you can select one bbPress forum, and this forum will be linked as ‘Support Forum’ from all products pages, archives or widgets.

Related Product Widget

If the support forum is linked to the product, when browsing that forum or its topics, you will be able to use related product widget to link to product.

Additional Core Features

Very useful set features for enhancing the user experience and interaction to help and help you make the knowledge base better, to help you save support time

Feedback Panel

Admin panel for reviewing all the feedback comments received for all the knowledge base content, including option to remove content.

Live Search

Search box using AJAX to get instant results to any query, with optional filters to include or exclude content types and bbPress forum content.

Content Analytics

Track content views, ratings, feedback comments and search queries to get various statistical data on how your users are using the knowledge base.

Auto Table of Contents

The plugin automatically generates the Table of Contents list by detecting headings in the content, to quickly navigate the content of the post.

20 Shortcodes

An easy way to add some extra features (notes, table of contents), to embed content anywhere, with support for visual editing via Shortcake UI plugin.

11 Widgets

Widgets can add live search form, TOC, quick links, filtered list of all posts and products, related posts and products and taxonomy terms.

Quick Features Overview

Here is the quick overview of all plugin features

  • Addons Architecture
  • Content Type: User Guides
  • Content Type: Article
  • Content Type: FAQ
  • Content Type: References
  • Content Type: Products
  • Taxonomy: Knowledge Categories
  • Taxonomy: Knowledge Tags
  • Taxonomy: Product Groups
  • Taxonomy: Reference Topics
  • Attachments for download
  • Customise permalinks
  • Customise content type labels
  • Customise taxonomies labels
  • Filter content by taxonomy terms
  • Product content filtering
  • Helpfulness ratings
  • Feedback comments
  • AJAX powered live search
  • Search by content type
  • Dedicated search results page
  • Auto table of contents
  • bbPress forums integration
  • Search form in bbPress topic form
  • Assign bbPress forum to product
  • 20 Shortcodes
  • 11 Widgets
  • Track views and ratings
  • Track posts feedback
  • Track search queries
  • Feedback email notifications
  • Feedback overview panel
  • Search overview panel
  • Built-in Analytics
  • Content protection
  • Fully responsive & mobile ready
  • Works with any theme
  • Theme compatibility system
  • SEO improvements
  • Basic REST API support
  • Simple landing page wizard
  • Powerful customization possibilities
  • Developer friendly
  • Regularly updated

Learn more about this plugin, check out the plugin features overview. If you have any questions, feel free to request the demo to test the plugin, or use contact form and ask away.

Accessibility

Web accessibility is increasingly important factor in web development, and with the accessibility support you are making sure that people with disablities are able to use your website. Developing for accessibility is one of the priorities on Dev4Press, and we are using WCAG guidelines and approved tools to test our plugins and improve accessibility for on both admin side and the front end (for plugins with front end controlls and features).

Plugin Accessibility Status

Front End Accessibility: Yes

Admin Side Accessibility: Yes

Settings Import and Export

All Dev4Press premium plugins have set of easy to use tools to export all plugin settings into file with PHP serialization. And, you can export settings from that file. This way you can keep your settings safe, or transfer settings from one website to another.

Browser Compatibility

All our plugins are compatible with all popular internet browsers. This includes Google Chrome, Mozilla Firefox, Apple Safari, Opera, MS Internet Explorer (version 9 and higher), all tested across different operating systems and desktop and mobile devices.

Regular Updates

All Dev4Press premium plugins are constantly developed, and will receive regular updates to fix reported bugs, fix any security issues, enhance and improve every aspect for plugins. And using our Updater plugin you can update directly from WordPress.

Complete Localization

All Dev4Press premium plugins have WordPress standard PO/MO translation system implemented, making it easy to translate into any language. Depending on the plugin, translations can be split into two or more files for easier translations handing.

Secure and Clean Code

All Dev4Press premium plugins are coded using best coding practices, with code tested for all potential security problems. We are constantly working on maintaining full WordPress compatibility and highest level of security for all our products.

Excellent Support

One of our primary goals is to provide best support possible. This includes active support forum, priority support (for developer license) and ever expanding knowledge base and FAQ to ensure that you get all the information you need for our plugins.

Knowledge Base

To get help for this plugin, start with FAQ and the Knowledge Base.

Knowledge Base

Support Forums

If you need help with the plugin or to report problems, use support forums.

Support Forum

Request Demo

Do you have doubts about whether this plugin is right for you? Test it first.

Request Demo