Web accessibility is increasingly important factor in web development, and with the accessibility support you are making sure that people with disablities are able to use your website. Developing for accessibility is one of the priorities on Dev4Press, and we are using WCAG guidelines and approved tools to test our plugins and improve accessibility for on both admin side and the front end (for plugins with front end controlls and features).
The Knowledge Base
Build your documentation using articles, user guides and references with the connections to the products and taxonomies for better content classification
Organize your documentation into longer form user guides, articles (general tutorials and posts) and references (developers related content).
For providing users with quick help based on questions and short answers, plugin provides very popular Frequently Asked Questions content type.
If you have multiple products you need to provide knowledge base for, the plugin allows you to define products, and assign content to products.
Add one or more files to any knowledge base post, and they will be listed at the end of post content and available for download.
Plugin includes several taxonomies for better organization and filtering of articles, user guides, faq, references and knowledge base products.
The plugin includes powerful and unique system of customizable permalinks for logical filtering of content based on the taxonomy terms and products.
The plugin has addons architecture built-in to allow you to expand the plugin using additional and optional (free and premium) addons.
Simple ‘helpful’ / ‘unhelpful’ rating method, enhanced with the feedback comments so you can collect information on the quality of the content.
The plugin has many options to configure email notifications sent to administrator when the new feedback (with or without comment) is added.
The plugin is made to work with all WordPress themes, and it provides basic styling and templates to create consistent visual presentation for all plugin elements
Plugin has a theme compatibility system that makes it possible for this plugin to work with any WordPress theme, without any theme modification.
Default styling includes the simple responsive grid used by default plugin templates to provide full responsive support to the knowledge base.
Plugin uses templates to display data, and all templates can be replaced through theme to allow you maximum flexibility for the customization.
The plugin is compatible with bbPress for assigning support forums to knowledge base products and integration into the topic submit form
Topic Form Search
The plugin can add live search form into the new topic form, allowing your users to search first for the answer, before opening new topic in forum.
Product to Support Forum
For each product, you can select one bbPress forum, and this forum will be linked as ‘Support Forum’ from all products pages, archives or widgets.
Related Product Widget
If the support forum is linked to the product, when browsing that forum or its topics, you will be able to use related product widget to link to product.
Additional Core Features
Very useful set features for enhancing the user experience and interaction to help and help you make the knowledge base better, to help you save support time
Admin panel for reviewing all the feedback comments received for all the knowledge base content, including option to remove content.
Search box using AJAX to get instant results to any query, with optional filters to include or exclude content types and bbPress forum content.
Track content views, ratings, feedback comments and search queries to get various statistical data on how your users are using the knowledge base.
Auto Table of Contents
The plugin automatically generates the Table of Contents list by detecting headings in the content, to quickly navigate the content of the post.
An easy way to add some extra features (notes, table of contents), to embed content anywhere, with support for visual editing via Shortcake UI plugin.
Widgets can add live search form, TOC, quick links, filtered list of all posts and products, related posts and products and taxonomy terms.
Quick Features Overview
Here is the quick overview of all plugin features
- Addons Architecture
- Content Type: User Guides
- Content Type: Article
- Content Type: FAQ
- Content Type: References
- Content Type: Products
- Taxonomy: Knowledge Categories
- Taxonomy: Knowledge Tags
- Taxonomy: Product Groups
- Taxonomy: Reference Topics
- Attachments for download
- Customise permalinks
- Customise content type labels
- Customise taxonomies labels
- Filter content by taxonomy terms
- Product content filtering
- Helpfulness ratings
- Feedback comments
- AJAX powered live search
- Search by content type
- Dedicated search results page
- Auto table of contents
- bbPress forums integration
- Search form in bbPress topic form
- Assign bbPress forum to product
- 21 Shortcodes
- 12 Widgets
- Track views and ratings
- Track posts feedback
- Track search queries
- Feedback email notifications
- Feedback overview panel
- Search overview panel
- Built-in Analytics
- Content protection
- Fully responsive & mobile ready
- Works with any theme
- Theme compatibility system
- SEO improvements
- Basic REST API support
- Simple landing page wizard
- Powerful customization possibilities
- Developer friendly
- Regularly updated
Plugin Accessibility Status
Front End Accessibility: Yes
Admin Side Accessibility: Yes
All Dev4Press premium plugins have set of easy to use tools to export all plugin settings into file with PHP serialization. And, you can export settings from that file. This way you can keep your settings safe, or transfer settings from one website to another.
All our plugins are compatible with all popular internet browsers. This includes Google Chrome, Mozilla Firefox, Apple Safari, Opera, MS Internet Explorer (version 9 and higher), all tested across different operating systems and desktop and mobile devices.
All Dev4Press premium plugins are constantly developed, and will receive regular updates to fix reported bugs, fix any security issues, enhance and improve every aspect for plugins. And using our Updater plugin you can update directly from WordPress.
All Dev4Press premium plugins have WordPress standard PO/MO translation system implemented, making it easy to translate into any language. Depending on the plugin, translations can be split into two or more files for easier translations handing.
All Dev4Press premium plugins are coded using best coding practices, with code tested for all potential security problems. We are constantly working on maintaining full WordPress compatibility and highest level of security for all our products.
One of our primary goals is to provide best support possible. This includes active support forum, priority support (for developer license) and ever expanding knowledge base and FAQ to ensure that you get all the information you need for our plugins.
If you need help with the plugin or to report problems, use support forums.Support Forum