First released5 years, 8 months ago
Multisite SupportThe plugin works on individual websites in the network.
The Knowledge Base
Build your documentation using articles, user guides, faq, references, connect them to products and taxonomies terms for better content organization
Organize your documentation into longer-form user guides, articles (general tutorials and posts) and references (developers related content).
For providing users with quick help based on questions and short answers, the plugin provides very popular Frequently Asked Questions content type.
If you have multiple products you need to provide a knowledge base for, the plugin allows you to define products, and assign content to products.
Add one or more files to any knowledgebase post, and they will be listed at the end of post content and available for download.
The plugin includes several taxonomies for better organization and filtering of articles, user guides, faq, references and knowledge base products.
The plugin includes a powerful and unique system of customizable permalinks for logical filtering of content based on the taxonomy terms and products.
The plugin has addons architecture built-in to allow you to expand the plugin using additional and optional (free and premium) addons.
Search box using AJAX to get instant results to any query, with optional filters to include or exclude content types and bbPress forum content.
Auto Table of Contents
The plugin automatically generates the Table of Contents list by detecting headings in the content, to quickly navigate the content of the post.
FAQPage Rich Snippet
The plugin has full support for Google Rich Snippet FAQPage, and it automatically generates it for all the FAQ entries.
Various Meta Boxes
The plugin adds several metabox for each knowledge base content post or product with a lot of additional settings you can control for the content.
RTL Styling Support
The plugin has clean and simple styling all around, with the support for Right to Left languages through extra CSS file.
The plugin is made to work with all WordPress themes, and it provides basic styling and templates to create consistent visual presentation for all plugin elements
The plugin has a theme compatibility system that makes it possible for this plugin to work with any WordPress theme, without any theme modification.
Default styling includes the simple responsive grid used by default plugin templates to provide full responsive support to the knowledge base.
The plugin uses templates to display data, and all templates can be replaced through the theme to allow you maximum flexibility for the customization.
The plugin is compatible with bbPress for assigning support forums to knowledge base products and integration into the topic submit form
Topic form search
The plugin can add live search form into the new topic form, allowing your users to search first for the answer, before opening a new topic in the forum.
Product to Support Forum
For each product, you can select one bbPress forum, and this forum will be linked as ‘Support Forum’ from all products pages, archives or widgets.
Related Product Widget
If the support forum is linked to the product, when browsing that forum or its topics, you will be able to use related product widget to link to product.
Get the feedback about the content from your users, including the option to contact user back about the feedback for the purpose of improving the content
Simple ‘helpful’ / ‘unhelpful’ rating method, enhanced with the feedback comments so you can collect information on the quality of the content.
Admin panel for reviewing all the feedback comments received for all the knowledge base content, including the option to remove content.
The plugin has many options to configure email notifications sent to the administrator when the new feedback (with or without comment) is added.
If the user consents to the contact about the feedback, you can use the Send message popup to contact the user for more information.
Privacy and Security
Very useful set features for enhancing the user experience and interaction to help and help you make the knowledge base better, to help you save support time
Track content views, ratings, feedback comments and search queries to get various statistical data on how your users are using the knowledge base.
An easy way to add some extra features (notes, table of contents), to embed content anywhere, with support for visual editing via Shortcake UI plugin.
Widgets can add live search form, TOC, quick links, filtered list of all posts and products, related posts and products and taxonomy terms.
The plugin logs all searches, and it keeps information from where the search came from and if it was successful or not.
Import posts into KB
The plugin has an import tool, that can copy existing posts you might have from other post types into the desired content type.
The plugin has a dashboard showing an overview of all the content types and products with options for quick navigation.
Quick Features Overview
Here is the overview of all plugin features
- Addons Architecture
- Content-Type: User Guides
- Content-Type: Article
- Content-Type: FAQ
- Content-Type: References
- Content-Type: Products
- Taxonomy: Knowledge Categories
- Taxonomy: Knowledge Tags
- Taxonomy: Product Groups
- Taxonomy: Reference Topics
- Disable content types if not needed
- Use classic or block editor
- Attachments for download
- Product content filtering
- Customise permalinks
- Customise content type labels
- Customise taxonomies labels
- Filter content by taxonomy terms
- Helpfulness ratings
- Feedback comments
- Consent to the feedback contact
- Feedback email for visitors
- Send email to user about feedback
- Feedback email notifications
- Feedback overview panel
- Auto table of contents
- bbPress forums integration
- Search form in bbPress topic form
- Assign bbPress forum to product
- 24 Shortcodes
- 12 Widgets
- AJAX-powered live search
- Search by content type
- Additional search controls
- Dedicated search results page
- Track views and ratings
- Track posts feedback
- Track search queries
- Search overview panel
- Built-in Analytics
- Content protection
- Fully responsive & mobile ready
- Works with any theme
- Theme compatibility system
- SEO improvements
- The basic REST API support
- Simple landing page wizard
- Import posts into KB
- Full plugin uninstall
- Powerful customization possibilities
- Developer friendly
- Regularly updated
Web accessibility is increasingly important factor in web development, and with the accessibility support you are making sure that people with disablities are able to use your website. Developing for accessibility is one of the priorities on Dev4Press, and we are using WCAG guidelines and approved tools to test our plugins and improve accessibility for on both admin side and the front end (for plugins with front end controlls and features).
Plugin Accessibility Status
Front End Accessibility: Yes
Admin Side Accessibility: Yes
All Dev4Press premium plugins have set of easy to use tools to export all plugin settings into file with PHP serialization. And, you can export settings from that file. This way you can keep your settings safe, or transfer settings from one website to another.
All our plugins are compatible with all popular internet browsers. This includes Google Chrome, Mozilla Firefox, Apple Safari, Opera, MS Internet Explorer (version 9 and higher), all tested across different operating systems and desktop and mobile devices.
All Dev4Press premium plugins are constantly developed, and will receive regular updates to fix reported bugs, fix any security issues, enhance and improve every aspect for plugins. And using our Updater plugin you can update directly from WordPress.
All Dev4Press premium plugins have WordPress standard PO/MO translation system implemented, making it easy to translate into any language. Depending on the plugin, translations can be split into two or more files for easier translations handing.
All Dev4Press premium plugins are coded using best coding practices, with code tested for all potential security problems. We are constantly working on maintaining full WordPress compatibility and highest level of security for all our products.
One of our primary goals is to provide best support possible. This includes active support forum, priority support (for developer license) and ever expanding knowledge base and FAQ to ensure that you get all the information you need for our plugins.
If you need help with the plugin or to report problems, use support forums.Support Forum